Shipping and Handling Fees
For items selected with the price totaling:
| up to $50.... | $4 shipping and handling within the USA |
| up to $100... | $6 |
| up to $150... | $9 |
| up to $200... | $12 |
| up to $250... | $15 |
$251 and above FREE SHIPPING!
(Please note: shipping charges can be higher for oversized items and will be indicated accordingly.)
100% Money Back Guarantee
All of our handcrafted products have a 100% money back guarantee of authenticity and against defects and faulty workmanship. We have thousands of satisfied customers from all around the world. Customer service is our number one priority as we are a small family business. We expect you will be totally satisfied with your entire experience, if a problem does arise, please email us info@auraimpots.com.
You and those who receive your gifts must be delighted or we will replace it with another item of your choice or a full refund of the purchase price, minus delivery charges. Our 15 days, no-risk return policy enables you to return your purchase for any reason.
We will handle your request promptly and courteously. Please write info@auraimports to obtain a Return Authorization Number (RA#) for easy return instructions to return an item to us. If you receive a damaged or incorrect item, contact us no later than 5 business days of receipt. We suggest you send the package by registered or insured mail since Aura Imports is not responsible for items lost or damaged while shipping. Clearly print your name, address and RA# on the outside of the package in the return area and mail to: Aura Imports, 621 E. Katherine Ave., Oak View, CA 93022
Speedy Refunds
If you are not happy with your purchase, we are willing to do whatever it takes to make you so. We ask that the item be returned in the same condition as it was sent, unwashed, unworn and with the original tags affixed if applicable. Returns must be postmarked within 15 days of Receipt. Although we check all merchandise for defects and damage prior to shipment, it is the buyers’ responsibility to check the product upon arrival to make sure it is free of any defects. Damaged goods due to client negligence will not be accepted for refund. Any return that does not meet the above criteria will be sent back to the customer, we do not sell used merchandise. All items marked "Closeout Bargains/Final Sale" can be exchanged for a different size, different Item or Store Credit ONLY. All requests will be processed after our returns department inspects and verifies the condition of the item. Return credits take approximately five to seven business days to process upon receipt of the item. Shipping charges are not refundable.
How It Works
The instructions below are designed to expedite the return or your merchandise. Each of the steps below must be followed in order for Aura Imports to provide you with a satisfactory experience. We have thousands of satisfied customers from all around the world. We are a small family business and customer service is our number one priority. We pride ourselves on our products and service. Every item we create receives our best quality workmanship and materials. We expect you will be totally satisfied with your entire experience, if a problem does arise, please email us: www.auraimports.com
Return by Mail
1) Place the item securely in the original package, if possible, keeping jewelry and other items separate
2) Include all paperwork, parts and accessories
3) Fill out the bottom of the packing slip, including the reason for your return, and put it in the package
4) Put the return address label from the packing slip over your original shipping address on the package
5) Insure your package and keep a copy of the tracking number
6) Please don't send C.O.D.-we can't accept it
Follow these Steps to Return an Oversized Item
1) The item(s) must be unassembled and packaged securely. If possible, please package item(s) in original package.
2) Fill out the bottom of the packing slip, including the reason for your return, and put it in the package.
3) Contact a Customer Service Specialist info@auraimports, to receive instructions on arranging for a freight delivery company to pick-up your item(s). Please have your order number available when you write.
4) You must be home at the time of pick-up and the item(s) must be at the door for the freight driver.
5) You can expect a refund in the same form of payment originally used for purchase within 15 business days of our receiving the item(s). You will be refunded the shipping cost if the return is a result of a manufacturer error or our error.
We cover shipping charges on returned Oversized Items only if the item arrives at the designated shipping address defective or damaged. We do not cover shipping charges on Oversized Items that are returned due to "buyer remorse." Please note: shipping charges can be expensive for Oversized Items.
*Please note: If there is extensive damage to an item upon delivery, write an Aura Imports Customer Service Specialist immediately: info@auraimports.
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